Kundennähe in Dienstleistungsunternehmen

Kundennähe in Dienstleistungsunternehmen

4.11 - 1251 ratings - Source

(Services, 1984) Services Marketing Is Different, in: Lovelock, Christopher H.: Services Marketing, Englewood Cliffs 1984, S. 29-37. ... M/Schmalensee, DM/ Marshall, C. (Hrsg.): Creativity in Services Marketing, Chicago 1986, Berry, LL/ Zeithaml, VA/Parasuraman, A. (Quality, 1990) ... Bitner, MJ/Booms, BH/Tetreault, M.S. (Encounters, 1989) Critical Incidents in Service Encounters, in: Bitner, MJ/ Crosby, L.A.anbsp;...

Title:Kundennähe in Dienstleistungsunternehmen
Author: Georg Zollner
Publisher:Springer-Verlag - 2013-03-13

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA