Knock Your Socks Off Answers
Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.Solving Customer Nightmares aamp; Soothing Nightmare Customers Kristin Anderson, Ron Zemke ... They define a clear task for the service person. 5. They set a challenge for the service person. We have translated these observations into a five-step process for getting great service that we are convinced can be learned andanbsp;...
| Title | : | Knock Your Socks Off Answers |
| Author | : | Kristin Anderson, Ron Zemke |
| Publisher | : | AMACOM Div American Mgmt Assn - 1995 |
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